30-day money-back guarantee
If Classbook is not right for you, request a full refund within 30 days of your order date and we will refund that payment. This applies to both monthly and annual plans.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. Request one at paddle.net using the email address on your receipt, or email us at support@mylumera.net and we will help.
Refunds are returned to the original payment method. Depending on your bank it can take up to 10 business days to appear.
Cancelling your subscription
You can cancel at any time from the Subscription page in your account, which opens Paddle’s billing portal. Cancelling stops future renewals; you keep full access until the end of the period you have already paid for, after which your records become read-only and remain exportable.
Beyond 30 days
Outside the 30-day window we consider refund requests case by case, including billing errors, duplicate charges and technical faults that prevent you from using the service. Paddle’s refund policy also applies to every purchase.